| What is a default shipping address? |
You may have specified more than one shipping address in your account information.
The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.
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| What is a default credit card? |
You may have specified more than one credit card in your account information.
The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged
for this order.
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| Can I have more than one billing address? |
| No. You cannot have more than one billing
address. But you can change your billing address by editing it. |
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| Can I have more than one shipping address? |
| Yes. You can specify as many shipping
addresses as you want. |
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| How can I add a shipping
address to my address list? |
To add a shipping address, click on
Account
Summary. The details of your account are displayed. Click on the Add New Shipping Address
button to add a new shipping address. |
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| Can I delete an address from my
address list? |
| No. You cannot delete any address but you
could change it by editing it. |
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| How do I make changes to an address
in my list? |
To edit an address, click on
Account
Summary.
The details of your account are displayed. Click on the Edit button below the address that
has to be changed. |
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| How do I check the status of my order? |
To check the status of an order, click on the
Order
Tracking link.
If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the
Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type
from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and
through other means) are listed. Click on the order number whose status you want to check. The order details are displayed
along with the tracking numbers for the shipments made. |
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| How
do I cancel an order? |
To cancel an order, you must contact our
customer service executive either by
e-mail or through telephone
(813-225-1200) and they will give you
further information. |
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| I already have an account with you. Do I need to register myself
again on your web store? |
No. If you already have an account with us,
contact our Customer Service; they will give you your login name and password. You can
login and then change your password. |
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| What are the benefits of registration? |
|
As a registered
user, you can track all your
quotes, orders, invoices and
RMAs. You will also be
eligible for our environmental
contribution programs described
here. Please contact
us today for more information.
Also registered users may
qualify for terms, download the
credit application
here. |
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| Can I place an order without registering my account?? |
Before you place an order with us, you must register with
us. We understand how valuable your time is and our registration has been designed to take
up not more than a few minutes of your time. Once you have registered with us, you need
not give your address and credit card details on future visits to our shop. This will save
you the trouble of entering this information on every purchase you make from us.
As a registered
user, you can track all your
quotes, orders, invoices and
RMAs. You will also be
eligible for our environmental
contribution programs described
here. Please contact
us today for more information. |
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| How can I place an order
without using my credit card? |
In order to place orders with
Green Image Solutions without
using a credit card, your
company will need to be setup on
terms with our accounting
department. Please contact
our accounting department to see
if you qualify for terms -
support@thinkofgreen.com. |
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| What should I do if I forget my password? |
If you are a registered user and have forgotten
your password, go to the
Account Login page and simply type in your Login Name or your default E-mail address
under "I am a registered user but forgot my password" and click on submit. We will send your password
to your default E-mail address. |
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| Payment
Options |
We accept Visa, Master Card and
American Express. If
interested in qualifying for
terms please contact our
accounting department -
support@thinkofgreen.com. |
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| Our
Returns Policy |
| Our returns policy is specified in the
Policies page. |
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| Tracking
your order |
Click on the
Order
Tracking link provided in the Services menu.
If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on
the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display
type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the
web and through other means) are listed. Click on the order number whose status you want to check. The order details
are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web
site of the shipping carrier.
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