Policies

Terms & Conditions:

This section outlines the terms of sale for products and services available from Green Image Solutions, in general.

Hours of Operation:

We are open 8 am to 6 pm (East Coast) Monday – Friday. We are closed on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, or Christmas Day.
Phone: 813-225-1200 or E-mail: support@thinkofgreen.com

We aim to provide our customers with competitive prices on the products we offer. Prior to submitting your order, you will have the opportunity to review product prices and any applicable sales tax, shipping, and handling charges. Prices are exclusive of, and Customer shall pay, all taxes, duties, levies or fees, or other similar charges imposed on Green Image Solutions or on the Customer by any taxing authority (other than taxes imposed on Green Image Solutions income) related to Customer's order. If you feel your order should be tax exempt, you must provide a valid tax exempted certificate at the time you place the order.

Green Image Solutions has several distribution warehouses throughout the US. Customers ordering from the following states are subject to sales tax on Green Image Solutions Products: FL, TN for remanufactured and compatible imaging supplies and MO for OEM imaging supplies.

Green Image Solutions reserves the right to change prices at any time. Should we lower the price of the product you purchased, you may call 1 (813) 225-1200 within 7 days of delivery date to request a credit for the difference between the price you paid and the current Green Image Solutions selling price.

We accept Visa, MasterCard and American Express credit cards. Payment terms are available for qualifying U.S. customers.

Green Image Solutions reserves the right to decline or cancel orders at any time. Notification is via email to the email address you provided when submitting your order. We assume no responsibility for issues resulting from such declines, cancellations, or email notification failure. Order costs will be charged to your account upon acceptance.

Green Image Solutions begins processing accepted orders immediately and is therefore unable to accept order cancellation requests once you have received an order confirmation. If an order is processed in error, contact our customer service immediately 
at 1 (813) 225-1200 for instructions.

Return period
We encourage you to try out your products right away so that if there is a problem, you can return them before the returns deadline. We accept returns and exchanges for up to 30 days after delivery.

Credits
Credit for returns and exchanges are issued once we confirm receipt of the merchandise and are usually processed within 5 business days of merchandise receipt. Please be aware that if you paid by credit card your financial institution may take 5-to-7 business days to process your credit and have it reflect in your account.

Refunds
Tax (if applicable) is refunded with returns. Original shipping and handling charges are not refunded. When you return items from a group of items purchased, the remaining amount spent may no longer be eligible for any discount you may have received (e.g., buying in quantity). If this is the case, the discount is subtracted from the price you paid for the returned item. To receive a complete refund, all items from the original purchase must be returned.

Before you return or exchange your product
Green Image Solutions provides easy access to expert advice on all your product questions. We offer online and direct support to insure our customers get the service that they need in a timely manner.

To process a return or exchange
To return or exchange an item, you must first get a return material authorization number (RMA) by going online or calling us at (813) 225-1200.

If the product is defective, we'll e-mail you a FedEx/UPS shipping label (we pay for return shipping for defective products).

Check your e-mail for the shipping label and print it within 5 days. Replace the product in its original packaging and include all items that were originally in the box. Remove (or cover) any original shipping labels and affix the new label. Write in bold letters on the package: "RMA [your return material authorization number]". Take the package to a FedEx and or UPS location. Note: You must return the product within 5 calendar days of the issuance of the RMA. You can check the status of your return by viewing order status. If you don't follow this process, your credit or exchange may be delayed, and you'll assume risk of loss and payment of return shipping charges. Do not refuse delivery or return the product without calling us. For exchanges, we must receive your returned product before we will ship the new item.

Green Image ships to street addresses within the 50 United States. We cannot ship to P.O. boxes within the United States territories.

Our compatible and remanufactured imaging products ship from our warehouse in Memphis, TN. For your protection, a signature is required for most deliveries.

We do not allow address changes after an order has been accepted.

Restrictions:
Not all delivery options are available in all areas.
Orders containing certain large products will be shipped the following business day.
Add one business day for orders delivered to Alaska or Hawaii.
In residential or outlying areas, orders may be delivered as late as 8 p.m.
Holiday schedule — We do not ship or deliver on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, or Christmas Day.